Quality
Assurance
We have a Quality Assurance System which has been prepared in accordance
with the requirements of ISO 9002. Should you require completion of
Vendor Assessment questionnaires or would like relevant customer references,
please contact our Customer Services Coordinator.
Quality
Policy
It is our policy and that of Apple Sound Ltd to provide a high quality
service to our customers with professionalism and pride. Our objectives
are to satisfy defined quality, reliability, safety, and contractual
specifications in the services supplied, on time and at the agreed price.
To accomplish these objectives, Apple Sound has to establish, maintain,
and implement an effective Quality System based upon the requirements
of BS 5750:Part 2 : 1987, ISO9002 - 1987, and EN29002 - 1987. A Quality
Manager has been appointed to coordinate and maintain the documented
controls by regular Quality Audits and the established reporting channels
to the directors. The cooperation of all employees is essential and
their commitment to the project is acknowledged. The Quality System
will benefit both Apple Sound and its customers by providing a Quality
Assured Service.
Quotation
Policy
- It
is the policy of Apple Sound Ltd to ensure that with all quotations:
- the
customer's requirements are established and interpreted correctly
- equipment
is selected for its appropriate technical specification, quality
of manufacture and reliability
- the
system will perform to the customer's expectations both in facilities
and overall sound quality
- prices
are clearly stated and there are no hidden extras.
So
what does all this mean to you as our customer?
- Well,
the QUALITY ASSURANCE system we use helps us to ensure we deliver
what you pay for, on time, every time.
- With
the records we keep we can provide first class after-sale customer
care.
Health
& Safety
We can
provide a copy of our Heath & Safety Policy, carry out Risk Assessments
and provide Method Statements as required.